Q: What is the weather like?
A: October, November, March, April it is warm but comfortable (low 80s in the day, 60s at night). It is usually warm in the winter (75-80°) though it can be chilly at night in January. August and September are hot and humid (85-90°, sleep with fans).
Q: If I have problems at midnight who can help me?
A: For your convenience we have a 24 hour reception/front desk.
Q: Where can I connect to the Net?
A:We have a free ADSL WiFi which covers the restaurant-bar and other areas. There are various Internet cafes in Sayulita.
Q: Where can I make phone calls?
A: GSM cell phones work from the beach and pool area as well as from Casa Luna and Casa Sol decks. We charge 10 pesos per minute to call the U.S. from our office phone.
Q: What if people need to contact me?
A: They may call our 24 hour Guest Relations/Reception at +52 329 291-3640 or our bar at +52 329 291-3641.
Q: Is it safe to swim in the ocean?
A: Depending on the swell and wave action swimming can be safe and enjoyable. Ask Guest Services about the conditions. If you are not an experienced ocean swimmer or the swell seems to be big, please use caution. Boogie-boards and snorkeling equipment are available free for your use.
Q: Are there any walks/hikes nearby?
A: You can walk to the next beach in either direction along paths over the large rocks. It takes about 20 minutes to walk to town along the road. Also you can walk to the next beach then follow the first dirt road over some small hills into town. These are very nice walks. Taxis are available in town for the return trip. Check with Guest Services for more information on this as well as nature hikes.
Q: Do I need to bring my own music?
A: Bring your own CDs or iPods. There are small CD players in the rooms. Most guests prefer bringing iPods and portable speakers. You can always listen to great music in the bar.
Q: Is the water safe to drink?
A: The restaurant and bar uses 100% purified water for cooking and dishwashing. Don't drink water from the rooms or outdoor showers. Bottled water is provided for drinking, brushing teeth and coffeemakers.
Q: What are the ecological considerations?
A: We are privileged to be in a beautiful habitat of native flora and fauna that we try not to disturb more than necessary. We have sufficient water for all your needs but the source is not unlimited.
Q: Are there any dangerous critters?
A: Being in the jungle you will encounter all types of strange but harmless critters. The only one that can be dangerous is the scorpion (though it's very unlikely you will encounter one). Its sting is similar to that of a wasp but it sometimes causes an allergic reaction. It's a good idea to go to the medical clinic (see Map) immediately in case of a sting and especially if a young child is stung. Notify hotel staff immediately in case of a sting and you will be taken to the clinic.
Q: Do we need bug repellant?
A: Not usually. Occasionally during the rainy season there are a few mosquitoes at dusk and dawn. In any case all the bedrooms have well designed mosquito nets for those who want to feel more secure and to keep the moths away from your reading light in rainy season.
Q: Is it safe to leave our valuables in the house?
A: Yes, but a small safe is available in all of the houses in any case.
Q: Where can I buy food or eat out?
A: Although we beleive you won't want to cook for yourselves or eat anywhere else after you try the exquisite food in our restaurant, the following options are available: The corner grocery store across from the plaza in Sayulita has a good selection of groceries. Some restaurants are: Don Pedro's on the beach (very good, but somewhat expensive, Mediterranean); Dragón Rojo (good and reasonable Chinese); La Fiesta (genuine Mexican food and atmosphere); ChocoBanana (good breakfast and lunch); El Costeño (Mexican seafood- good for watching surfers); Rollie's (popular breakfast place); The Calypso (above the grocery store) and Mark's in Bucerias (very good international)
Q: Is the electric sevice reliable?
A: We have electricity from the Mexican national grid (110 volts 60 hertz, same as USA) but it sometimes goes out due to trees falling on the high tension lines, etc. When this happens our backup battery inverter system takes over to power the essentials such as fans and lights and if the outage is more than a few hours we start the diesel power plant.
Q: How much should I tip the help?
A: We have a 15% service charge for the restaurant and bar which is divided among all the workers in that department. The waiters and bartenders should be given an extra tip for good service at the end of your stay. The housekeeping girls work hard to earn tips. You can leave them a tip in the room at the end of your stay.
