General Information

Reception: for your convenience we have a 24 hour Reception/Front Desk

Children: Although we accept children during certain holidays, we are primarily designed as a rest and relaxation resort. We love children but we feel it is best for most of our guests to have the opportunity to relax in an ambience relatively free of toddlers and energetic youngsters; therefore, we accept only a limited number of children, and, then, only if the parents accept all risks and can assure us that the child will be well supervised. No water toys or any kind of inflatables are allowed in the pools (for children or adults) and children are only allowed in the pools until 30 minutes before sunset and never in the jacuzzis or spa area.

Internet: There is a free broadband WiFi area at the bar. There are also Internet cafes in the village.

Telephones: Telephones are available at Guest Services for a nominal charge. The bartender will be happy to call a taxi. GSM cell phones generally work in the pool-spa area and on the Luna and Sol decks.

Drinking Water: We do our best to maintain a clean and healthy water supply but please use the furnished bottled water for drinking and brushing your teeth.

Water pressure: each room is assured of comfortable bathing with adequate pressure and on-demand hot water heaters with an abundant water flow.

Toilets: Our septic system can only handle a minimum of toilet paper. Most rooms are furnished with hand bidets for better hygiene and less paper usage. Please dispose of any other waste in the wastebaskets (or you may find your toilet clogged in the night when there is no one to fix it!)

Safes: A small safe is available in each unit.

Emergencies

There is always someone onsite to assist you.

Medical Emergencies: The Medical Clinic in Sayulita is ok for minor first aid but anything more serious should be dealt with at the village hospital in San Francisco (San Pancho), five kilometers north on the main Puerto Vallarta-Tepic highway (HWY Mex 200). An excellent small, private clinic is located in Bucerias 20 minutes away. For a modern first-class hospital you need to go to Puerto Vallarta (40-50 minutes) to the San Javier Hospital located two blocks past the Walmart/Sams stores.

Beach & Ocean

The beach itself covers over 350 feet of coastline, and faces almost directly west, so the sunsets are often spectacular.

Depending on the time of year, the ocean swells can bring large waves crashing onto the shore. Other times, you know why they named the ocean " Pacific".

The beach is a continually changing artwork of nature; tons of sand shift, colors change, the surf's powerful brush painting beautiful figures with swathes of glistening pure black iron on a background of golden beige, every day on a fresh, new canvas of beachfront.

If you are an ocean savvy person who understands open ocean swells and surf then you already have plenty of respect for the sea. If you are an average swimmer with no ocean experience you should stay close to the shore unless the water is calm. When it is calm anyone can swim and snorkel among the large rocks and enjoy themselves with no danger. However, if there are large swells you must be very careful as the ocean can be very dangerous for the inexperienced average swimmer.

Walk to Sayulita

It takes about 30 minutes to walk to town. You can walk along the road where you drove in; or, you can walk to your right (north) along the beach and climb over an outcropping of rocks which gets you to the beginning of the next beach where you'll see a dirt road that you can follow into town. Ask for advice before you go! These are very nice walks but not for carrying surfboards or getting groceries (taxis are available in town to bring you back.)